gambulls Privacy Policy

1. Introduction

gambulls operates the online gaming platform accessible at gambulls.one, providing casino games, sports betting, bingo, Teen Patti, slots, and related services to players in the Philippines. As part of operating this platform, gambulls collects and processes personal data about its players, visitors, and prospective customers.

This Privacy Policy applies to all personal data collected through the gambulls website, mobile-optimised platform, customer support channels, and any other touchpoints through which you interact with gambulls. It should be read alongside our Terms & Conditions, which govern your use of the gambulls platform.

gambulls is committed to full compliance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173), its Implementing Rules and Regulations, and the guidelines issued by the National Privacy Commission (NPC). We take our obligations as a personal information controller seriously and have implemented appropriate technical and organisational measures to protect your data.

2. Data We Collect

2.1 Registration Data

When you create a gambulls account, we collect the following information:

• Full legal name;
• Date of birth (to verify you are 21 years of age or older);
• Email address;
• Mobile phone number;
• Residential address (including city, province, and postal code);
• Username and encrypted password.

2.2 Identity Verification (KYC) Data

As required by PAGCOR regulations and Philippine anti-money laundering laws, gambulls may collect:

• Government-issued identification documents (e.g., Philippine passport, SSS ID, PhilSys National ID, driver's licence, UMID);
• Proof of address documents (e.g., utility bills, bank statements);
• Selfie photographs for identity verification purposes;
• Tax Identification Number (TIN) where applicable.

2.3 Financial Data

To process deposits and withdrawals, gambulls collects:

• GCash mobile number or PayMaya account details;
• Bank account details (BPI, BDO, Metrobank, or other Philippine banks) where used for transactions;
• Transaction history, including deposit amounts, withdrawal requests, and game wagering records.

gambulls does not store full credit or debit card numbers on its servers. Card transactions are processed through PCI-DSS compliant payment processors.

2.4 Usage and Technical Data

When you use the gambulls platform, we automatically collect:

• IP address and approximate geolocation;
• Device type, operating system, and browser information;
• Pages visited, games played, session duration, and click-stream data;
• Login timestamps and session activity logs.

2.5 Communications Data

When you contact gambulls support via live chat, email, or other channels, we retain records of those communications, including the content of messages and any attachments provided.

3. How We Use Your Data

gambulls uses your personal data for the following purposes:

• Account Management: To create, maintain, and administer your gambulls account;
• Identity Verification: To verify your age (21+) and identity as required by PAGCOR and Philippine law;
• Transaction Processing: To process deposits, withdrawals, and bonus payments via GCash, PayMaya, BPI, BDO, and other payment methods;
• Game Provision: To deliver casino games, sports betting, bingo, Teen Patti, slots, and other gaming services;
• Customer Support: To respond to your enquiries, complaints, and support requests;
• Regulatory Compliance: To comply with PAGCOR licensing requirements, AMLA obligations, and NPC data privacy regulations;
• Fraud Prevention: To detect, investigate, and prevent fraudulent activity, money laundering, and other illegal conduct;
• Responsible Gaming: To monitor gaming behaviour and enforce responsible gaming tools such as deposit limits and self-exclusion;
• Marketing: To send you promotional offers, bonuses, and news about gambulls — subject to your marketing preferences;
• Platform Improvement: To analyse usage patterns and improve the gambulls platform, games, and user experience.

4. Legal Basis for Processing

gambulls processes your personal data on the following legal bases under the Philippine Data Privacy Act:

• Contractual Necessity: Processing required to perform our contract with you (i.e., to provide the gambulls gaming services you have registered for);
• Legal Obligation: Processing required to comply with applicable Philippine laws, including PAGCOR regulations, AMLA, and NPC requirements;
• Legitimate Interests: Processing for fraud prevention, platform security, and business analytics, where such interests are not overridden by your privacy rights;
• Consent: Processing for marketing communications and non-essential cookies, where you have provided explicit consent. You may withdraw consent at any time.

5. Data Sharing & Disclosure

gambulls does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your data with the following categories of recipients:

5.1 Service Providers

gambulls works with trusted third-party service providers who process data on our behalf, including payment processors (GCash, PayMaya, bank partners), KYC verification providers, cloud hosting providers, and customer support platforms. All service providers are contractually bound to process data only as instructed by gambulls and to maintain appropriate security standards.

5.2 Regulatory Authorities

gambulls may disclose personal data to PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission, or other Philippine government authorities where required by law or regulatory obligation.

5.3 Law Enforcement

gambulls may disclose personal data to law enforcement agencies where required by a valid legal order, court order, or where disclosure is necessary to prevent or investigate criminal activity.

5.4 Business Transfers

In the event of a merger, acquisition, or sale of all or part of gambulls's business, your personal data may be transferred to the acquiring entity, subject to the same privacy protections described in this Policy.

6. Data Retention

gambulls retains your personal data for as long as your account remains active and for a period thereafter as required by applicable law. Specific retention periods include:

• Account and KYC data: Retained for a minimum of five (5) years following account closure, as required by AMLA and PAGCOR regulations;
• Transaction records: Retained for a minimum of five (5) years from the date of each transaction;
• Support communications: Retained for two (2) years from the date of the communication;
• Marketing data: Retained until you withdraw consent or opt out of marketing communications.

Upon expiry of the applicable retention period, gambulls will securely delete or anonymise your personal data in accordance with its data disposal procedures.

7. Your Rights as a Data Subject

• Right to be Informed: You have the right to be informed about how gambulls collects and processes your personal data — which is the purpose of this Privacy Policy;
• Right of Access: You may request a copy of the personal data gambulls holds about you;
• Right to Rectification: You may request correction of any inaccurate or incomplete personal data;
• Right to Erasure: You may request deletion of your personal data, subject to our legal retention obligations;
• Right to Object: You may object to the processing of your personal data for direct marketing purposes at any time;
• Right to Data Portability: You may request a copy of your personal data in a structured, commonly used, and machine-readable format;
• Right to Lodge a Complaint: You have the right to lodge a complaint with the National Privacy Commission (NPC) if you believe your data privacy rights have been violated.

To exercise any of these rights, please contact the gambulls Data Privacy Officer via email at [email protected]. gambulls will respond to all data subject requests within thirty (30) days of receipt, in accordance with NPC guidelines.

8. Cookies & Tracking Technologies

8.1 What Are Cookies

Cookies are small text files placed on your device when you visit the gambulls platform. They help us recognise your device, remember your preferences, and improve your overall experience on the site.

8.2 Types of Cookies We Use

• Strictly Necessary Cookies: Essential for the gambulls platform to function correctly. These include session cookies that keep you logged in and security cookies that protect against fraud. These cannot be disabled;
• Performance Cookies: Help us understand how players use gambulls by collecting anonymised usage statistics. This data helps us improve platform performance and game loading times;
• Functional Cookies: Remember your preferences such as language settings, preferred games, and display options to personalise your gambulls experience;
• Marketing Cookies: Used to deliver relevant promotional content about gambulls. These are only placed with your consent.

8.3 Managing Cookies

You can manage or disable cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the gambulls platform. Instructions for managing cookies are available in the help section of most major browsers including Chrome, Firefox, Safari, and Edge.

9. Data Security

gambulls implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the gambulls platform;
• Encrypted storage of sensitive personal and financial data at rest;
• Multi-factor authentication options for player accounts;
• Regular security audits and penetration testing of the gambulls platform;
• Strict access controls limiting employee access to personal data on a need-to-know basis;
• Staff training on data privacy and security obligations.

Despite these measures, no method of electronic transmission or storage is completely secure. gambulls cannot guarantee the absolute security of your data. In the event of a personal data breach that poses a risk to your rights and freedoms, gambulls will notify the National Privacy Commission and affected players in accordance with NPC breach notification requirements.

10. Children's Privacy

If gambulls becomes aware that personal data has been collected from a person under the age of 21, we will take immediate steps to delete that data and close the associated account. If you believe a minor has registered on the gambulls platform, please contact our support team immediately at [email protected] so we can investigate and take appropriate action.

Parents and guardians are encouraged to use parental control tools and to monitor the online activities of minors in their care to prevent underage access to gambling platforms.

11. International Data Transfers

gambulls primarily processes and stores personal data within the Philippines. In some cases, data may be transferred to or processed by service providers located outside the Philippines — for example, cloud infrastructure providers or international payment processors.

Where such transfers occur, gambulls ensures that appropriate safeguards are in place to protect your personal data, including contractual data protection clauses consistent with NPC requirements. gambulls will not transfer your personal data to countries that do not provide an adequate level of data protection without implementing appropriate safeguards.

12. Changes to This Privacy Policy

gambulls reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or platform features. When we make material changes, we will notify registered players via email or a prominent notice on the gambulls platform prior to the changes taking effect.

The "Last Updated" date at the top of this Privacy Policy indicates when the most recent changes were made. We encourage you to review this Privacy Policy periodically to stay informed about how gambulls protects your personal data. Your continued use of the gambulls platform following any update constitutes your acceptance of the revised Privacy Policy.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way gambulls handles your personal data, please contact our Data Privacy Officer:

You also have the right to lodge a complaint directly with the National Privacy Commission of the Philippines if you believe your data privacy rights have not been adequately addressed by gambulls.